Terms and conditions

1.Supplier Identification

www.violetsvapes.co.uk is a site operated by Violet’s Vapes Limited.

We are registered in England under company number: 09783998 and with our registered office at: Sterling House, Langston Road, Loughton, Essex,IG10 3FA

Our main trading address is: 216 Hornchurch Road, Hornchurch, Essex, RM11 1QJ

Our VAT number is: 222 9848 89


2. Privacy Policy and Cookies

What is this Privacy Policy for?

This privacy policy is for this website [www.violetsvapes.co.uk] and served by [Violet’s Vapes Limited] and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

We do not store credit card details nor do we share customer details with any 3rd parties.


The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.


Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.



Disclosure of personal data

We may disclose your personal data:

    In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.


3. Make a contract with us

3.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

3.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

3.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

3.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

3.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

3.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

3.7 This contract is covered by English law.

3.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.



4. How to place order

4.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01708 572104.

4.2 Carriage charges will be shown prior to you placing your order.

4.3 You will be required to pay for the goods in full at the time of ordering.

4.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.

4.5 Promotional prices only apply during the period stated.

4.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

4.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

4.8 Once your order is complete we will notify you of the dispatch date.


5. Delivery & Carriage Charges

5.1 Goods will normally be dispatched from our shop from the same day if ordered before 2pm.

5.2 We deliver to anywhere in the United Kingdom. We also deliver to countries within the EU,  however we require you to contact us with your order requirements so that we may estimate the postage costs.

5.3 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

5.4 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within a reasonable time.

5.5 If the goods are lost or damaged in transit, please let us know promptly.

5.6 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

5.7 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

5.8 Free standard delivery is available on orders where the goods cost more than £30.00

5.9 All orders will be sent via Royal Mail. Typical delivery times are 2-3 days for Royal Mail 48/Second Class, and 1-2 days for Royal Mail 24/First Class.



6. Cancellation and returns

6.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.

6.2 You can cancel your contract at any time up to our delivery cut off time of 2pm. To do this, please e-mail us. We are unable to accept cancellations by phone.

6.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

6.4 If you wish to return your order for a refund or exchange, you must return the goods within 14 days of receipt, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We will not issue refunds for unsealed or partially used liquids, nor will we issue refunds for goods damaged by misuse.

6.5 We will refund all monies paid to us by you including any postage / carriage within 30 days.

6.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.



7. Faulty Goods / Guarantee

7.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We will deal with the matter in accordance with your legal rights.

7.2 All goods are covered by a manufacturer’s warranty against faulty goods, subject to the terms and conditions of that warranty.

7.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

7.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our store and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.


7.5 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.


7.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.